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The signal of my wireless mouse or keyboard is not stable or can’t be recognized by my computer.

Please confirm whether any USB 3.0 device (e.g. HUB or USB Flash Drive) is connected to your computer at the same time. 

The USB 3.0 specification requires Spread Spectrum to be applied in the frequency domain. 

The location of the wireless receiver antenna relative to the USB 3.0 device/port has a significant impact on the performance of the wireless device.

In order to reduce the impact of interference, we suggest you move the Wireless Dongle away from the USB 3.0 ports and device  using a USB extension cable.

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