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Why is my JetDrive Go not being recognized by the JetDrive Go app?

If the JetDrive Go cannot be recognized by the JetDrive Go app, please use JetDrive Toolbox and select “Online Recovery” to update the firmware to the latest version. 

For detailed instructions of each step, please see below.

Mac OS:
First, open JetDrive Toolbox. Select “JetDrive Go”.
Then, plug in your JetDrive Go to the USB port on the Mac computer. Select “Online Recovery” to upgrade the firmware to the latest version.

Windows OS:
Open the JetDrive Toolbox, plug in your JetDrive Go to the computer’s USB port, and then select “Online Recovery” to upgrade the firmware of JetDrive Go to the latest version.

Notice: 
Online recovery will erase all data stored on the JetDrive Go, so please make sure you have a backup first. 
Please also make sure that your computer is connected to the Internet during online recovery.


※ If it's an iOS 11 related problem you're encountering, please refer to the link below.

https://us.transcend-info.com/Support/FAQ-1115

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